FAQ in a Guide - Setup & Example
FAQ in a Guide - Setup & Example
A lot of customers want to have a guide that links to other guides, new steps and external resources to organize all of those things in a single point. This guide is an example.
- Make a new guide to hold all of your other guides, steps and resources.
- Write an introduction in the step (this step) that describes the page of resources or guides. If embedded into another content management system, you can write the intro there.
- Create new steps for each guide or resource. Select to embed guides, link to an external URL or create new steps (if you want to build the whole guide as one).
- Set your button type as "Tiles". When you add a second a dropdown menu will appear in the "NEXT STEP(S)" section that lets you change from "Regular buttons" to Tiles.
Example of FAQ page built inside this guideEmbedding your FAQ Stonly on your website pageSee this FAQ as it would appear in embed format on your pageHow to embed guides into your FAQ guideHow to help support agents deliver better service, fast!How to build a best-in-class help center or knowledge baseHow to manage a remote support teamHow to improve CSAT while you reduce tickets by 25%+How to dramatically improve your current self-service help articles