How are guide views counted?
Each time a guide is opened by an external user, it counts as 1 billable view.
What doesn't count as billable views:
Triggers that can launch guides don't count as viewed until the user interacts with them.
The number of steps in a guide doesn't affect the number of guide views, even if those steps include embedded guides.
Views by logged in members of your Stonly team.
Examples:
👉 Customer Annie views a guide, closes it, and opens the same guide again.
This equals 2 billable guide views.
👉 Team member Claudia opens 400 guides during a major content audit.
These are internal guide views, which means it equals 0 billable guide views.
👉 Customer Paulo follows an in-app troubleshooting guide composed of 5 embedded guides, then visits another guide in the knowledge base.
This equals 2 billable guide views.