Table of contents
Configuring the app
After you've installed the app, you should see it in the Zendesk admin panel, under Apps and integrations.
Click on the Stonly app to adjust the settings.
Configuring the app: settings
On the configuration page, you can choose which features to enable:
Display user history. Attaches the path a user took through the guide to a ticket.
Access guides with a button. Adds a button to the ticket sidebar to let agents open a modal with guides.
Access guides in the sidebar. Lets agents see guides in the ticket sidebar.
Configuring the app: data connection
The app supports two-way communication between tickets and guides.
Pre-populate search with field content. Provide a ticket field name. When an agent opens the Stonly app, it will immediately display search results based on the value of that field.
Send variables to Stonly. Provide comma-separated ticket field names to access their values as local variables in guides. They can be used for dynamic content, conditional choices, and automations.
Configuring the app: additional options
There are several other options you can configure:
Default folder. Provide folder ID. Selected folder will automatically open in the app.
Default guide. Provide guide ID. Selected guide will automatically open in the app.
Guide status. When this is checked, the Stonly app will open to the last accessed step for each ticket. Overrides default folder and guide settings.
Log enabled. Check to display app logs in the browser console. Useful for debugging.
Disable pre-populate. By default, local variables are populated with value
isEmptyif they receive no data from ticket fields. Check this to leave them blank instead.
Additionally, like for any Zendesk app, you can restrict access to certain roles and groups.