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Integrating Stonly with Zendesk
You might already be using contact forms to enable your customers to file Zendesk tickets directly from guides.
If you'd like the integration between Stonly and Zendesk to run deeper, giving agents access to your team's knowledge directly inside tickets, you can install the Stonly app for Zendesk.
Stonly in Zendesk: features
The app can:
Give agents access to guides inside Zendesk, putting your knowledge base and internal scripts at their fingertips.
Pre-qualify tickets using tags, notes, etc.
These features require agents to be logged into Zendesk and Stonly as well. If you'd like to pre-qualify tickets without adding more Stonly accounts, try the Zendesk API integration.