Introduction

As a support leader, you’ve got an impossible task: deliver support faster and faster, while getting better and better at it. 

To accomplish these seemingly opposing goals, you need to empower great people with great tools. Tools that help them understand issues more completely; tools that help them find resources more efficiently; tools that help them learn processes more quickly; tools that help them respond faster and pick the ideal responses more often every time. 

Stonly was built to help agents deliver outstanding customer support with guided precision. This article will show you how to use Stonly to make critical knowledge more accessible to agents and to reduce the time to administer and record great customer support interactions.      
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