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Zendesk actions through Stonly guides

Stonly app allows agents to access guides inside Zendesk tickets. The guides can also interact with tickets in real time.

For example, an agent can click through an internal guide, automatically changing the ticket's priority and adding relevant tags.

This is particularly useful if you're using Stonly for agent scripts or support documentation.

Supported ticket actions
  • Fill a custom field.

  • Use a macro.

  • Add a tag.

  • Create an internal note.

  • Update subject.

  • Change status.

  • Edit requester profile.

  • Switch ticket form.

  • Fill a user custom field.