Stonly app allows agents to access guides inside Zendesk tickets. While an agent goes through a guide, it can also interact with the ticket, updating it automatically.
For example, if you have different support workflows for regular and premium customers, an agent can click through a premium support guide, automatically changing the ticket's priority to High
and adding relevant tags.
This is particularly useful if you're using Stonly for agent scripts or support documentation.
Fill a custom field.
Use a macro.
Add a tag.
Create an internal note.
Update subject.
Change status.
Edit requester profile.
Switch ticket form.
Fill a user custom field.