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Zendesk actions through Stonly guides

Stonly app allows agents to access guides inside Zendesk tickets. While an agent goes through a guide, it can also interact with the ticket, updating it automatically.

For example, if you have different support workflows for regular and premium customers, an agent can click through a premium support guide, automatically changing the ticket's priority to High and adding relevant tags.

This is particularly useful if you're using Stonly for agent scripts or support documentation.

Supported ticket actions
  • Fill a custom field.

  • Use a macro.

  • Add a tag.

  • Create an internal note.

  • Update subject.

  • Change status.

  • Edit requester profile.

  • Switch ticket form.

  • Fill a user custom field.