Table of contents
Configuring the app: additional options
There are several other options you can configure:
Default folder. Provide folder ID. Selected folder will automatically open in the app.
Default guide. Provide guide ID. Selected guide will automatically open in the app.
Guide status. When this is checked, the Stonly app will open to the last accessed step for each ticket. Overrides default folder and guide settings.
Log enabled. Check to display app logs in the browser console. Useful for debugging.
Disable pre-populate. By default, local variables are populated with value
isEmptyif they receive no data from ticket fields. Check this to leave them blank instead.
Additionally, like for any Zendesk app, you can restrict access to certain roles and groups.