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Stonly app settings in Zendesk with additional options highlighted
Stonly app settings in Zendesk with additional options highlighted

Configuring the app: additional options

There are several other options you can configure:

  • Default folder. Provide folder ID. Selected folder will automatically open in the app.

  • Default guide. Provide guide ID. Selected guide will automatically open in the app.

  • Guide status. When this is checked, the Stonly app will open to the last accessed step for each ticket. Overrides default folder and guide settings.

  • Log enabled. Check to display app logs in the browser console. Useful for debugging.

Additionally, like for any Zendesk app, you can restrict access to certain roles and groups.