What are recommendation filters?
AI Agent Assist analyzes support tickets and recommends relevant guides and generates answers based on them. By default, it will review all guides inside a knowledge base. With recommendation filters, however, you can define conditions for the AI to narrow down its review to only a specific set of guides.
Filters can be based on content's:
Location (parent folder)
Tags
Title
Custom metadata
They can be static or dynamically based on values of chosen ticket/case fields inside the ticketing system.