Stonly in ticketing systems
Stonly integrates with multiple ticketing systems to provide Support agents with access to a knowledge base and guides directly in a ticket view. The app/plugin also supports two-way communication for sending data between guides and tickets to automate workflows and data input.
The integration is compatible with Zendesk, Salesforce, ServiceNow and Freshdesk.
Agent Copilot
Additionally, the integration is also home to Agent Copilot, an AI product that helps Support teams with each ticket by:
Breaking it down into topics and summarizing each of them.
Finding guides with relevant information or processes.
Advising on the best next steps.
Generating answers based on the available knowledge.