What is AI Agent Assist?
AI Agent Assist is a new version of our integration for ticketing systems with an improved UI and powerful generative AI capabilities.
It lives directly inside a compatible support tool as part of the Stonly app and provides Support agents with three core functionalities:
Breaking the ticket down into topics and summarizing each of them.
Finding guides with information or process relevant to the ticket.
Generating answers based on the available knowledge.
That's on top of the previously available features: access to a knowledge base and Stonly guides directly in a ticket view and two-way communication for sending data between guides and tickets.
It's currently compatible with Stonly apps for Zendesk, Salesforce, ServiceNow, and Freshdesk.