AI Agent Assist
AI Agent Assist

What is AI Agent Assist?

AI Agent Assist is a new version of our integration for ticketing systems with an improved UI and powerful generative AI capabilities.

It lives directly inside a compatible support tool as part of the Stonly app and provides Support agents with three core functionalities:

  • Breaking the ticket down into topics and summarizing each of them.

  • Finding guides with information or process relevant to the ticket.

  • Generating answers based on the available knowledge.

That's on top of the previously available features: access to a knowledge base and Stonly guides directly in a ticket view and two-way communication for sending data between guides and tickets.

It's currently compatible with Stonly apps for Zendesk, Salesforce, ServiceNow, and Freshdesk.