What is Stonly?
Hello! We're Stonly, your new partner for providing customers with best-in-class knowledge base solutions.
Stonly is a knowledge management platform whose adaptive knowledge bases help customer service agents find answers 2x faster and improve resolution time while vastly improving customer satisfaction.
How to talk about Stonly
Stonly is an adaptive customer experience and knowledge platform that helps CX and service teams become more efficient at scale, without losing human empathy and creating frustration.
Our solutions help agents and advisers find the right answers quickly, help customers self-serve more situations, more often, and make knowledge management easy to set up, maintain, and measure for impact
Stonly does this by delivering knowledge in all the right places, and by adapting contextually so that the right knowledge is shown to the right people at the right time
With interactive guides and decision trees, walkthroughs, and knowledge bases that you can put right where they're needed, you can create knowledge for your agents and your customers that gets used more often and delivers breakthrough results