🆕 Your Zendesk knowledge base and website in AI Answers
Hi there 👋
AI Answers, our generative AI that lets you provide instant answers anywhere, now supports external knowledge sources.
It can draw from your entire Zendesk knowledge base to provide a reliable AI chat for your customers. Drop us a line and we’ll show you how it works.
AI Answers can also use any public website as a knowledge source, be it your homepage, blog posts, or press releases. And soon you’ll be able to point it to files, as well as documents stored in the cloud.