Rebooking a Provider
Zeel makes it easier than ever to rebook therapists you've seen before, even if they don't have instant book times available.
To request a specific provider when making your booking: on the Time step, select the Rebook Provider tab. You'll see a list of your prior therapists filtered by the massage details (e.g., Deep Tissue, Female Therapist) and location you've selected.
Filter Prior Therapists
By default, the list of prior therapists is smart sorted to show favorite providers with Instant Book times available first. Filters for massage details (e.g., Deep Tissue, Female Therapist) and location are already applied, so you'll only see the relevant providers.
You can add or adjust which providers are shown by adjusting the filters at the top of the list.
Instantly Book a Time
Providers with instant book times available (indicated by the lightning bolt icon) will appear at the top of the list by default. Tap the time you want and submit your request. Your appointment will be confirmed immediately.
If none of the available times work for your schedule, you may Request a Different Time with that provider.
Request a Time
If your preferred provider doesn't have any instant book times that fit your schedule, you can request a time with that provider.
Tap Request a Time and add as many dates and times as you're available. You can choose large time windows (Morning, Afternoon, Evening), or choose specific start times.
Once you submit the request, your requested times will be offered to the provider. If none of your times work, the provider may propose alternate times for you to choose from.
Respond to a Provider's Alternate Times
If you've requested times with a specific provider, but that provider is unavailable, they may propose alternate times for you to choose from.
If one of these times works — great! Just tap to confirm it on the appointment screen.
If none of these times work, you can start a conversation with the provider to find another convenient time. Your phone numbers will be hidden by a Zeel proxy service to ensure privacy. Once you agree on a time with the provider, they will update the appointment.