The Opportunity
Stonly is an AI knowledge platform for customer service. Our SaaS platform helps companies (DraftKings, King, Estēe Lauder, Personio, and many more) automate their customer service with AI and interactive knowledge delivered at the point of need for both agents and customers.
The company was created 6 years ago by Alexis (former co-founder and CPO of Dashlane), David (ex VP sales and marketing at Calendly) & Krzysztof (ex Dashlane)
Stonly is a global company with offices in Poland, France, & the US. We’ve raised over $22m in 2022 with top VC funds Accel & NorthZone. Our ambition is huge: to become the leading knowledge platform for customer service - a $50 billion market - and become an iconic tech brand in the space.
Product at Stonly is at the heart of our growth and innovation. As a Product Manager, you'll play a crucial role in shaping the future of our platform by working closely with our engineering, design, and customer-facing teams to ensure we deliver a world-class product that truly meets our customers' needs.
You'll have the opportunity to craft the product roadmap, own the success of key features from ideation to execution, and directly contribute to the growth of the company. At Stonly, you’ll work with a dedicated and driven team that prioritizes collaboration, learning, and continuous improvement, giving you the freedom to experiment, innovate, and grow. We offer the autonomy to make impactful decisions while ensuring you have the support and teamwork needed to succeed.
This is a great opportunity for someone passionate about product management to make a meaningful impact and grow their career in a fast-paced, dynamic environment. Join us, and help shape the future of customer service solutions at Stonly!
What You’ll Do
Define and execute the product roadmap, ensuring alignment with company goals and strategic vision.
Develop the vision for new AI products and enhance existing ones, driven by internal ideas, as well as analysis of market solutions.
Write detailed product specifications to provide clear guidance for the development team.
Gather and analyze customer feedback to make informed product decisions and prioritize enhancements.
Collaborate with engineering to assess the complexity of features, ensuring feasibility and alignment with technical capabilities.
Work closely with product designers on user research and prototyping to create user-centric solutions.
Prioritize features and improvements based on both business objectives and customer needs, ensuring the highest impact.
Lead product development from concept to release, managing timelines and resources to ensure timely delivery.
Conduct market research to stay ahead of industry trends and integrate insights into the product strategy.
Communicate the product vision and strategy effectively to stakeholders, ensuring alignment and buy-in across the organization.
Skills and Experience
Customer Empathy - Ability to understand and translate user needs into product requirements.
Collaboration - Proven experience working effectively with cross-functional teams.
Project Management - Skills in managing projects and ensuring timely delivery of features.
Communication - Strong verbal and written communication skills.
Analytical Thinking - Proficiency in analyzing data to inform product decisions.
Building AI Products - Strong knowledge of topics and issues in the field of AI.
Technical Understanding - Understanding of technical aspects of product development.
Required Languages - Fluent in English. Nice to have but not required - Polish, French.
Working at Stonly
Core Values & Culture: We care deeply about our customers, our business growth, and each team member’s career and success. We prioritize team-building, collaboration, working with people we enjoy and who push us to become better.
Flexible Contract Options: Choose between an employment contract or a B2B contract based on your preference.
Equity Opportunities: Equity options are included as part of your compensation package.
Prime Office Location: Work from our office in the heart of Kraków.
Comprehensive Healthcare: Enjoy private healthcare for your peace of mind.
Fitness Perks: Access to a Multisport card to support your fitness goals.
Flat Organizational Structure: Experience a non-hierarchical environment that promotes direct communication and collaboration.
Stonly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.