There are several settings you can configure in the Settings block of a clickable element trigger.

Widget type. Defines whether the Stonly widget appears in a corner, next to the element, or as a pop-up modal.
Preferred widget position. Where should the content display in relation to the element.
Widget format. Classic format is the fully-featured widget. Light is smaller and doesn't have Comments, Report and issue, and language switcher buttons.

Preserve the widget content on page reload. When this is toggled, the widget will reopen automatically to the same view if a visitor reloads the page.
Disable the close option inside the widget. Removes the close button from the widget, forcing visitors to complete the guide. If you use this option, make sure to add a close widget choice at the end of your guide.
Launch widget automatically. Enable this to activate the trigger as soon as the page loads, without the need for visitor's interaction.
Allow other widgets to remain open. By default, there can be only one instance of the widget active on a page. Toggle this to allow for multiple widgets to be present simultaneously.
Disable the clickable element after user engages with it. Enable this and select the number of trigger interactions after which the element will stop launching the Stonly widget.

Launch Genesys Messenger from the Stonly widget

Integrating Genesys Messenger with Stonly