An intro to the integration
Retail customers today demand tailored solutions to their unique situations, and they expect amazing customer-focused experiences from the brands they shop with.
Together, Stonly and Gorgias help best-in-class online retailers offer white-glove automated and human-powered support experiences that grow sales and customer loyalty.
Use Stonly to deliver top-notch, on-demand support and FAQs
Self-serve support that scales.
- Put targeted FAQs for common issues and questions directly on-page inside your store
- Add tooltips that launch step-by-step interactive guides in your checkout flow
Like Gorgias, Stonly offers concierge-level service right where customers need it, so that people get the help they need instantly without taking them away from the shopping experience.
Elevating concierge-level support with Stonly and Gorgias
And if customers still need to reach out to support, Stonly plugs right into Gorgias by opening a new Gorgias chat directly from a Stonly guide, or by pre-populating a Gorgias ticket based on the steps a customer took in Stonly.
Here's how it works
- First, you create a Stonly account and set up guides to help your customers self-serve better
- Then, you configure Stonly to plug directly into your Gorgias account