Importing innso content
To import innso content into Stonly, you will first need to export it from the existing knowledge base in the CSV format.
Once you have the exported file, share it with us and we will import it into your Stonly team.
Import considerations
There are a couple of things to note ahead of converting external articles into Stonly guides:
The folder structure in Stonly will replicate your knowledge base directory in innso.
The guides will be added to your team unpublished.
Formatting will be retained.
Images will be imported and used as step separators. If an article includes multiple images in a row, the first three will be added to the same step in Stonly.
In multi-step guides, steps will be scrollable by default. Notify us if you'd prefer them to be click-through.
Unsupported HTML tags, links within an innso knowledge base, and excessive images won't be imported. After setting up the guides we will notify you about all elements we weren't able to import.
CSV structure
You should provide us with two CSV files for the import:
folder.csv- the tree structure of your knowledge base.knowledge_content.csv- the contents of all the articles to be imported.
The content file should be formatted like this:
Column | |
|---|---|
Title | Guide title. |
Body | Guide contents in HTML. |
Category | Top-level folder. If left blank, the guide will be imported into the root folder of the knowledge base. |
Subcategory | Secondary folder. Can be left blank. |