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Creating a view in Zendesk

Creating a view in Zendesk
Create views to manage your ticket workflow

Organize your tickets by grouping them into lists based on certain criteria with views.

You can create views for:

  • unsolved tickets that are assigned to you
  • new tickets that need to be triaged
  • pending tickets awaiting response

Using views can help you determine what tickets need attention from you or your team and plan accordingly.

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Create views to manage your ticket workflow
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Create views to manage your ticket workflow
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