Heygo’s mission is to create a world where everyone can explore new places and meet new people, from anywhere. We all want to connect with others and with so many forces driving the world apart, we want to be a force that brings the world closer together. The Heygo community is what we make of it together and operates by a shared set of values and guidelines that apply to all the places that Heygo oversees.

1- Do not threaten, harass, bully or abuse

Heygo is a place for creating community and belonging. Everyone has a right to use Heygo free of harassment, threats, bullying or abusive treatment. We define this behavior as anything that works to shut someone out of the conversation through intimidation or abuse, online or off. This includes name-calling, offensive language, and abusive or insulting comments directed at any members of our community.

Disagreeing with someone is not harassment. However, menacing someone, directing abuse at a person or group, encouraging others to do any of these actions, or otherwise behaving in a way that would discourage a reasonable person from participating on Heygo is not acceptable. This includes any comments made during a tour in-chat as well as those left in reviews.

2- Do not spam on Heygo platforms

We define spam as repeated, unwanted, and/or unsolicited actions, whether automated or manual, that negatively affect Heygo users, Heygo communities, and/or Heygo itself.

The following are examples of behavior that may be considered spam:

  • Sending large amounts of unsolicited messages to users who are not expecting them
  • Repeatedly posting the same or similar unwanted comments on an in-tour chat or across Heygo community platforms
  • Repeatedly posting unrelated/off-topic comments/content

These guidelines will be monitored by Heygo’s admins. We ask that you follow not just the letter of these guidelines, but the spirit as well. Users who disregard the community guidelines may first be given a warning for a chance to change their behavior - if they fail to improve, their account will be temporarily banned on Heygo until further review. Extreme breaches of these guidelines may result in an indefinite suspension of your account even on the first offense.

Thanks for your cooperation and support - let’s make Heygo a safe and enjoyable place for everyone 🚀

Guide-Specific Policies

Locations, Times, and Topics

Every guide is welcome to schedule and host tours anytime, anywhere, on any reasonable topic as long as it adheres to Community Guidelines.


Any type of public or private shaming of a guide based on when they schedule and how they present their tours, whether done during a tour, in a review, any space managed by Heygo, including the Heygo Voyagers Facebook Group, or privately - will not be tolerated and is a violation of our terms of service subject to disciplinary action.

Profanity and Sensitive Content

To ensure the right expectations are set for audiences prior to joining your tour, disclaimers may be applied to tours or channel to address the use of profanity, content that involves animals and/or minors, and other potential sensitive areas.