Stonly is an AI knowledge platform for customer service. Our SaaS platform helps companies (Carta, DraftKings, Siemens, King, and many more) automate their customer service with AI and interactive knowledge delivered at the point of need for both agents and customers.
The company was founded 5 years ago by Alexis (former co-founder and CPO of Dashlane), David (ex VP sales and marketing at Calendly) & Krzysztof (ex Dashlane)
Stonly is a global company with offices in the US, France, and Poland backed by top VC funds Accel and NorthZone. Our ambition is huge: to become the leading knowledge platform for customer service—a $50 billion market—and an iconic tech brand in the space.
About the role
We are looking for an Account Manager to join our team and own a portfolio of key customers. Your mission will be to retain and grow existing accounts – deepening relationships, expanding usage, and helping customers realize even greater value with Stonly.
This is a hybrid role combining commercial ownership, consultative selling, and cross-functional collaboration. You’ll be central to driving account expansion and will play a key role in shaping our overall expansion motion.
What you will do
1. Expand into new teams and departments Uncover new use cases and stakeholders in large customer organizations. Build relationships and drive cross-sell and upsell motions to increase footprint and revenue. 2. Lead renewals and commercial conversations Take full ownership of renewals, including those requiring complex negotiations. Maximize upsell opportunities and secure long-term commitments. 3. Partner with Customer Success to drive expansion Work closely with our CS team to identify and execute on expansion opportunities. Guide them on how to set up accounts for growth, and collaborate to deliver value to every stakeholder. 4. Build and improve the expansion playbook Help define and refine the processes and strategies that power our account expansion motion. Contribute to making this a repeatable, scalable engine. 5. Handle inbound expansion interest When customers raise their hand to add features like AI, or expand usage, you’ll step in to run a consultative process: demoing value, scoping needs, and closing deals.
You’ll thrive in this role If you can…
Sell. You can build relationships, work an org, run a process, and close; whether it’s a renewal or a new expansion deal.
Demo credibly. You’re comfortable showing a product and clearly connecting features to customer outcomes.
Stay organized. You manage multiple accounts, multiple motions, and can keep your pipeline and internal stakeholders aligned.
Communicate like a pro. Whether it’s executive presentations, persuasive emails, or Zoom calls, you’re clear, confident, and compelling.
Your background
3–5+ years of account management experience in B2B SaaS
Quota-carrying track record of retention and expansion wins
Experience working with mid-market and enterprise accounts
Familiarity with customer support and support operations personas (bonus: experience selling to IT teams too)
Strong business and technical acumen. Able to understand strategic value and product mechanics
Self-starter with a collaborative mindset and a hunger to grow
Why should you join Stonly?
Be part of a fast-growing, VC-backed company solving complex, meaningful problems for customer support teams
Work with a talented, cross-functional team and founders who deeply understand product, sales, and the space
Get in early on a growing sales team where you’ll shape process, not just follow it
Sell a standout product with real differentiation and love from customers
Grow your skills, career, and impact
Working at Stonly
Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better.
Competitive salary and equity options.
Fully remote work
Healthcare benefits
Stonly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
What our recruitment process look like
Intro call with Head of Revenue (45 mins)
Interview with our VP of Customer Success (45 mins)
Case study presentation with Sales Leadership (1 hour)
Final conversation with our CEO and Co-founder (30 mins)