Skip to main content

User data troubleshooting guide

Stonly help centerTours and widgetTips & troubleshooting
Table of contents
Debug view with the user column highlighted.
Debug view with the Endpoint column highlighted.
Debug view with the status column highlighted.
Debug view with the user column highlighted.

User

In the User column, you will receive data for every visitor on the page where the widget script is installed. Each user ID should be unique.

If you receive the same ID for every user, make sure your calls to the identify method include a variable passing a unique value for each user.

Debug view with the Endpoint column highlighted.

Endpoint

The Endpoint column shows what type of data you are sending to Stonly. There are two supported endpoints:

  • Identify, to attribute user ID and custom properties to visitors.

  • Track, to attribute custom events.

If the Endpoint column is empty, it means you are sending a data type Stonly doesn't support.

Debug view with the status column highlighted.

Status

The Status column confirms whether data was successfully received and saved in Stonly.

If it worked, you will see the Success status in the Debug view and receive { "result": 1 }
 Server response on your end.

Otherwise, you will see an Error.