Actions in Freshdesk tickets: prerequisites
For the actions to work, the Stonly app must be installed in your Freshdesk instance. Make sure you also provided the API key in the app's configuration.
Additionally, the agents must be logged into Stonly and have permissions to view the guides.
Defining the actions for tickets is done with data transmission. If you're not familiar with how it works, read this guide.
The exact setup of data transmission for each action is explained below.
Select the action you want to perform
Select the action you want to perform.