Pre-qualifying Zendesk tickets: available actions
You can use data transmission to add details to tickets. This lets you automate actions like adding tags or filling in ticket fields.
See the full list of pre-qualifications, with detailed documentation below.
Command reference
Action | Target | Data to send |
|---|---|---|
Update ticket field |
| New value of the field. |
Add tag |
| Tag. |
Change ticket form |
| Form name. |
Update requester profile | Field's key in the requester profile (e.g. | New value of the field. |
Update requester custom field |
| New value of the field. |