An AI agent allows you to create a configuration of AI Answers that can be reused across multiple AI Answers steps and added to knowledge base search.

Agent behavior

Here you can select which AI profile and custom instructions the agent should use as well as add guided answers.

Check Refine query with AI for AI Answers to consider variations of the query's phrasing (the variations aren't visible to the user).

If you toggle Ask clarifying questions for ambiguous queries, AI Answers will show the user different variants of the query, letting them select the most relevant one to narrow down the answer.

Sources

Knowledge sources are the content AI Answers are allowed to use to generate an answer.

Stonly sources refers to Stonly content: guides, tours and articles.

External sources can be:

Websites. Any public websites.
API connectors (currently only Zendesk). Your organization's public Zendesk help center.
Documents. PDF files uploaded to Stonly.

Sources are organized by language. The default language is the language you have set in your user settings. To add sources in more languages, click Add another language. The list of languages supported by AI Answers is available here.

What are AI agents?