Customize search in a knowledge base

Keyword search

Knowledge base search uses a keyword-based algorithm with tolerance for small difference between the query and result. For example, a query customize will return results for both customize and customise.

Search results are split into three categories and ranked separately for each: folders, guides, and steps.

We rank them based on these criteria, in order of importance:

1. Tags

2. Guide title

3. Step title

4. Folder title (folder results only)

5. Folder description (folder results only)

6. Step content

7. Guide description (folder and guide results only)

Search customization

In the following steps we cover options for customizing knowledge base search: display settings, filters, and enhancing results with AI.