What is AI Agent Assist?
AI Agent Assist is our integration for ticketing systems. It lives directly inside a compatible support tool as part of the Stonly app and provides Support agents with these functionalities:
Access to a knowledge base and Stonly guides directly in a ticket view.
Two-way communication for sending data between guides and tickets
[AI] Breaking the ticket down into topics and summarizing each of them.
[AI] Finding guides with information or process relevant to the ticket.
[AI] Generating answers based on the available knowledge.
It's currently compatible with Stonly apps for Zendesk, Salesforce, ServiceNow, and Freshdesk.