This article will help you if one or more Phantom(s) is missing from the Devialet App after a set up. This only applies if your Phantom still works. To check if your Phantom still works:

Check if the power socket is working by testing it with another device, like a phone charging cable.
Unplug the Phantom wait 30 seconds then plug it back into power. Wait another 30 seconds and Phantom must do a short bip sound.

Quick fixes for a missing Phantom Reboot your Phantom(s)

Reboot your Phantom(s)

Unplug Phantom wait 30s then replug. Wait another 30 seconds and listen closely the Phantom will make a short bip sound.

Reboot your phone

Reboot your phone to cancel any minor issue.

Reboot your router

Unplug and replug your router to reboot it, this will fix some minor issues. After the router reboots, check that it does not have error messages about the internet and WiFi availability.

Reboot your smartphone

Turn off and on your smartphone to correct some minor issues. After the phone reboots, check that it is connected on the correct WiFi network. Also verify that the WiFi is working, by using Google or Youtube for example.

Tips to help prevent your Phantom from going missing in the app Move the Phantom closer to the router

Move the Phantom closer to the router

If your Phantom is too far from the router, it may be struggling to stay connected to your wireless network. Try moving the product closer to the router to prevent future drop outs.

Reduce wireless interference in your home

Wireless interference will make Phantom go missing from Devialet App.

Improve the wireless network in your home

Basic wireless networks will not provide the best performance for Phantom.

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