Optional: If you don't want to return the refunded items to inventory, then tap the Restock toggle button to disable the option.

Optional: Enable the Refund shipping option to include the cost of shipping in the refund.

Optional: If the order includes duties and import taxes, then select whether you want to refund Duties and import tax on refunded items and Additional fees: Customs clearance.

Optional: Enter a reason for the refund.

Optional: Enable the Notify customer via email option to send a confirmation email to the customer about the refund.

Refunding orders (agent guide)

Are you refunding an entire order, or part of an order?