Survey communications
Why do I receive reminders if the survey is confidential?
If you've received an invitation to the survey, it contains a unique link. This link records if you have accessed or completed the survey. We use this information to help us calculate a participation rate and to send automated reminders to those who have not yet completed the survey.
The unique link can't be used to see your actual survey answers.
I want to stop receiving survey invitations. How do I unsubscribe?
If you are an employee receiving survey invitations, please speak with your manager or the survey administrator in your organisation.
For all other survey participants, please follow these instructions:
To unsubscribe from:
Email invitations: Select the Unsubscribe link at the bottom of your email invitation.
SMS: Email support@askyourteam.com with your mobile number and the name of who sent you the survey. We will then unsubscribe you.
Survey results
Who sees the survey results?
The survey administrator in your organisation controls who can see the survey results.
People who usually see the results, include:
HR Managers
Customer Managers
Team Leaders
Senior Leaders
AskYourTeam Customer Success Representatives (to support your organisation as needed).
If you're an employee, your organisation may also choose to share a high level summary of survey results with all staff.
What are the results used for?
Feedback is usually collected to help organisations understand what they're doing well and what needs improvement. By giving customers, workers, patients, members or volunteers an opportunity to share their thoughts and experiences, organisations can feel more confident in the decisions they make and the impact they'll have.
For specific information on what your results will be used for, we recommend checking the survey welcome page, invitation email or any pre-survey communications you received. If you have any questions, make sure to contact your survey administrator.
When will we get the results?
When you get survey results depends on the survey administrator and the topic of the survey. We generally recommend that survey administrators share high level results within a week or two of the survey closing.
More detailed team results should then made available to managers across the organisation, and shared with you at a time that best suits your team.