The PVR Drive will be mounted in the enclosure using the supplied velcro straps and pre-installed black and grey PVR Drive saddles.

Please follow the steps below to install your 4K PVR Drive and enable your Optik TV service.

Thread the included velcro strap through the PVR Drive saddles
Place your PVR Drive in the enclosure. The PVR should rest on the black and grey PVR saddles on the bottom of the enclosure (this ensures proper ventilation so the box won’t overheat)
Secure the PVR Drive to the enclosure with the velcro strap
Plug the cat5e cable into the network port on the PVR Drive and LAN 1 on the white TELUS modem
Plug the power cord into the power bar and the PVR Drive

With the PVR Drive now installed, you can begin to self-install your wireless TV box(s). To set up your wireless TV box(s), please continue with the steps below.

Place your wireless TV box at your TV location and plug in the wireless TV box power cord
Connect the provided HDMI cable from the HDMI port on the TV wireless box to your TV’s HDMI input
Power on your TV and select the corresponding HDMI input
Next, install the provided batteries in your Optik remote
Your TV should display Wireless Pairing Step 1 (this could take approx 2 to 3 minutes to appear on your TV)

Press the OK button on your TELUS remote when prompted on the screen
After pressing the OK button on the TELUS remote, you will see the screen as shown below

Return to the enclosure and press the WPS button for 10 seconds on the white TELUS modem, as shown in the picture below

WPS button location:

Note: Pressing the WPS button needs to occur within 30 seconds of pressing the OK button on the TELUS remote. If 30 seconds have elapsed before pressing the WPS button, then unplug the power cord from the TELUS wireless tv box and wait for your TV to display Wireless Pairing Step 1.

After pressing the WPS button on the white TELUS modem, return to your TV location
Press the OK button on the Optik remote when your TV displays the Success registration message

Note: The TELUS wireless TV box requires up to 5 minutes to update.

Repeat the process for any additional TELUS TV wireless box(s).

After you have successfully connected all your wireless TV boxes, return to the enclosure and locate the PVR Drive power cord again
Unplug the power cord from the PVR Drive and wait 10 seconds
Plug the power cord back into the PVR Drive. The PVR Drive will be ready when you see the following message: Press the OK button on your remote to browse recordings

Note: If the bottom of the screen shows Recordings Unavailable, please repeat step 16.

Need help?

Here are some helpful links to help you manage and troubleshoot your Optik TV service.

For additional instructions to install your 4K wireless STB(s), download our TELUS Optik TV 4K Wireless Digital Box Installation Guide PDF
For troubleshooting your Optik TV service, follow the steps on our Can't watch Optik TV? page
For help on programming your Optik TV remote for your TV, read our Program your Slimline Remote 2 for Optik TV page

If you require additional help, the TELUS Technician Remote Support is available at 1-855-788-0266.

Note: Tech support is available 7 days a week, Monday to Saturday (7 a.m. to 5 p.m. PST) and Sundays (7 a.m. to 4 p.m. PST)

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