Description
If you have configured the Server-Side feature, it is important to update the Sender Policy Framework (SPF) record for each domain from which you send emails.
If you don't do this, there is a risk that any messages that are routed from Exclaimer back to your email service can be marked as spam by recipients.
Please click on the required options listed below to go through the detailed description:
Updating Sender Policy Framework
The exact process varies from one service provider to another; typically, it involves adding to an existing DNS TXT record.
Typically, your DNS provider will be the same as your web-hosting provider. If you are not sure how to access the SPF record, we recommend you contact the hosting provider or whoever is responsible for hosting within the organization to assist you further.
The SPF record needs to be updated to include the following SPF include mechanism:
include:spf.<region code>.exclaimer.net
- Where <region code> is replaced with the region code for the subscription (see how you can check your region code).
Example 1:
Before updating the record:
v=spf1 include:spf.protection.outlook.com ~all
After updating the record:
v=spf1 include:spf.protection.outlook.com include:spf.UAE.exclaimer.net ~all
Example 2:
Before updating the record:
v=spf1 ip4:151.236.35.177 include:spf.protection.outlook.com include:_spf.salesforce.com -all
After updating the record:
v=spf1 ip4:151.236.35.177 include:spf.protection.outlook.com include:_spf.salesforce.com include:spf.US.exclaimer.net -all
Checking your region code
To check your region code:
- Log in to the Exclaimer portal (portal.exclaimer.com) using the email address provided when you created the subscription.
- Under Your Subscriptions, click Manage...
- Under Subscription details, locate the Server to view your region.
Region codes (Microsoft 365):
AU
Australia
CA
Canada
DE Germany EU
Europe
UAE
UAE
UK
United Kingdom
US
United States
Region codes (Google Workspace):
EU
Europe
US
United States