HomeHow to transfer a customer to a new reseller

Resolution

Transfers are done by raising a request during the 90 day renewal window. Requests cannot be done in advance - you must submit them during this period prior to renewal.

To raise a request to transfer:

1. Navigate to https://support.exclaimer.com/hc/en-gb/requests/new or select Submit a request in the header of any knowledge base page.
   
   
   _{The Submit a request button as seen on the Home page.}
   
   
2. From the How can we help? drop-down, select Account Services.
   
   
   _{The Account Services request screen.}
   
   
3. [Optional] Enter any emails to CC the request to.
   
   
4. Enter a subject line in the Subject field.
   
   
5. Enter your request in the Description field.
   
   
6. From the What can we help with? drop-down, select Account, then Transfer subscription.
   
   
7. Enter the details in the resulting fields. The fields are:
   
   Who is the end-user?
   Subscription ID
   Current Owner email
   Who is the current reseller?
   Who will the new reseller be?
   Invoice contact
   Payment schedule (drop-down)
   Payment method (drop-down)
   
   
8. [Optional] Add any supporting attachments by selecting or using drag-and-drop on the Add file or drop files here banner button.