Feedback and complaints

You have some praise, criticism, recognition, or complaints to send us? 
Your feedback is essential for our success. Without insight into your experiences, we can't find solutions to keep our customers satisfied and achieve lasting success. With the help of your customer feedback and complaints, we are able to further develop and optimize our services and products.

To help us process your feedback or complaint in the best possible way, please provide the following information:

INFORMATION
  • Your full name 
  • Your address or the name of your company
  • A short description of your request
We will contact you within one business day and look forward to a dialogue with you.

If we were unable to provide you with a satisfactory solution, you can contact the following offices with your concern: 

  • Bundesanstalt für Finanzdienstleistungsaufsicht                            Graurheindorfer Strasse 108, 53117 Bonn, Germany 
  • European Online Dispute Resolution platform
The European Commission has established a European Online Dispute  Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/main/

Consumers can use the ODR platform for the out-of-court settlement of a dispute arising from online contracts with a company established in the EU.