On a mobile browser, open this link
Click “Order History”
Find the order you want to return
On the order, click “More”
Select “Request a refund” or “Report a problem” and choose the option that describes your situation
Complete the form and note that you would like a refund

A message will pop up saying “Thank you for sharing your concerns.” You will then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to four business days. Look up this page if there are any issues.

Happn - Problem Resolution

Contact us