A user can launch Scout diagnostics from the Help menu inside of Scout. Once there, click on the Diagnostics button and a new window will load. You can also open the tool from C:\Program Files\WoundVision\Scout {version number}\Diagnostics and launching the ScoutDiagnostics.exe file.

Once it's open, press the Start button, then take note of the results. Once diagnostics complete, press Start Camera button and a new window will load. Verify whether both digital and thermal cameras streams are on and stable for around a minute.

Start Camera (SCA200v3) Troubleshooting