If you’re experiencing ongoing slow internet problems, restarting your modem may help. To restart your modem, please follow the steps below:

1. Unplug the power to the modem
2. Wait 15 seconds, then plug it back in
3. Wait 5 minutes for the modem to fully reboot

If speed or reliability issues persist, they could be caused by old or damaged hardware. Use this guide to check for hardware issues that can lead to slow internet speeds.