Summary:  To ensure your case is handled promptly, we must first determine where the error occurs. 

Possible Problems: 
  • Internet Connectivity
  • WoundVision SSO Interface problem
  • Corporate SSO Interface problem
  • Invalid Scout configuration
  • Invalid Permissions
  • Expired certificates
  
When launching Scout, does the user see "Single Sign On (SSO)" with a blue "Login" button?
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