Today Summary

April 19th 2022

Update: April 19, 2022 at 17:55:51 All rooms effected have been re-connected and the sync or meetings completed.

Update: April 19, 2022 at 17:49:20 The cause has been located and a fix is being implemented now. Some Meeting rooms lost their integration subscription and cause the sync to stop working. This occurred on a small number of integrated rooms only (less than 8% of all rooms on the system)

The root cause is still being investigated and alerts are being set up to identify this scenario should it occur again.

Incident:
From April 19, 2022 at 13:37:00 PM GMT
Integrated meetings rooms sync backlog occurred at 13:37, first noticed at 17:02:00
The queue has been cleared but not all jobs have been processed

Services Effected:
Integrated meeting rooms

TOTAL UP TIME IN LAST 30 DAYS: 100.00%