Adding and managing KB content
The Content view shows the tree structure of a knowledge base.
The root folder contains the entire knowledge base. The folders under the root are top-level categories, represented as tiles on the main page of the knowledge base. Their sub-folders are sub-categories.
In the left pane, you can drag and drop elements to rearrange them as well as add new content. Each folder can store both guides and sub-folders.
You can start designing your knowledge base by adding folders that correspond to the main topics you want to cover. For example, Getting started, Shipping, Account management etc.
Managing KB layout
In the Layout view, you can rearrange components of the knowledge base:
Content
Content blocks (Featured guides, Recent guides and Favorites)
Contact
You can also define whether folders and sub-folders should display as tiles or lists, as well as add external links to the knowledge base header.
Editing the KB design
In the Design view, you can edit your knowledge base's:
Main colors
Favicon
Logo
Cover photo
Social media thumbnail
Adjusting KB settings
To configure your knowledge base's setting, head over to the Settings view.
Things you can do here:
Activate, deactivate, and delete the knowledge base.
Enable/disable search engine indexing.
Change the domain.
Manage access permissions for content.
Set defaults for guide-level settings.
Manage language versions.
Additionally, the Custom code, Custom header, and Custom footer views allow you to add CSS code to your knowledge base, customizing it further.