Edit the settings:

Team name: you need to make sure that this is the same name of your team in Stonly (be careful with capital letters).
API key: this key can be found in the user profile.
Field used for search: you can put the name of a field that will be used to automatically trigger a search based on its value when the Stonly apps is launched.

Agent assist settings

AI agent assist is a generative AI product available inside the Stonly app for Freshdesk. Settings related to its configuration are covered in this guide.

Introduction