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How can agents leverage knowledge to help customers?

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How can agents leverage knowledge to help customers?

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How can agents leverage knowledge to help customers?

You can use our Knowledge Capture app to leverage your team’s collective knowledge.

Using the app, agents can:

  • Search the Help Center without leaving the ticket.
  • Insert links to relevant Help Center articles in ticket comments.
  • Add inline feedback to existing articles that need updates.
  • Create new articles while answering tickets using a pre-defined template.
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How can agents leverage knowledge to help customers?
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How can agents leverage knowledge to help customers?
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