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Project Manager

About us

Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively.

Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code.

Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more.

We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand.

The opportunity 

Stonly (stonly.com) is a platform for guiding customers, users, and employees - making those customers successful is priority #1. Join our team and help us show our customers how to use our solutions to achieve goals that weren't possible before Stonly!

Customer success at Stony Contributes directly to revenue growth, so your work is at the center of our strategy. You’ll form a key part of our sales offer and become a product and customer expert who helps customers adopt and use Stonly. You'll get to consult with businesses to help them make their own customers and employees more successful by using Stonly and, along with a strong team of customer success pros, you'll make sure Stonly is known as a world-class leader in customer success!

At Stonly, you’ll have autonomy and the ability to really serve the customer better, but enough team collaboration and traction to learn, grow, and win, together. Join a team that cares about our customer, our growth, our ethics and your career and success.

This is a great opportunity to start or develop your career in Project Management. 

Responsibilities

As a Project Manager, you will:

  • Work directly with our founders and our CEO to grow our business and relationships with some of the top French companies and governments
  • Work closely with the Program Manager, Strategic Projects to define our project processes
  • Help new customers learn about our solutions, become excited about adopting Stonly
  • Guide customers through platform configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals
  • Create Project Plans, host regular project meetings and execute on the plan
  • Create Project updates and communicate with customers
  • Smoothly handover to CSMs once project is complete
  • Manage Enterprise and Strategic projects for contracted customers
  • Communicate project status updates across teams on a standardized basis including any risks with major projects
  • Keep running list of all open project tickets and reported issues via Project Trackers

Skills and Experience

  • Empathy - A track record of going above and beyond to serve customers and an ability to understand their goals
  • Strong technical acumen with the ability to learn our product and quickly analyze customer problems & goals to identify & implement Stonly solutions
  • Excellent communication skills and can succinctly explain technical concepts
  • Writing and creating – the ability to create resources (Stonly guides, screencasts, videos, and presentations) to help us ensure customer success
  • Customer First Mindset - Customer excellence is a priority for us, as is being a trusted advisor. The ability to make customers feel at ease knowing that they are in the hands of experts is critical to success
  • Excellent French communication skills both verbal and written 
  • Experience in a Success, Onboarding, Implementation of Project Management role with proven results as a high-performer at a SaaS or other relevant compan

Working at Stonly

  • Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better.
  • Equity options (BSPCE) are part of the compensation package
  • Partial or full remote are possible
  • Comfortable office at Station F, and great lunch at La Felicita
  • Training budget
  • Excellent healthcare coverage (Alan Blue)
  • Tickets Restaurants (Swile card)
  • Flat structure