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Customer Success Manager

About us

Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively.

Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code.

Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more.

We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand.

The Opportunity

Stonly (stonly.com) grew 5x last year and - as a platform for guiding customers, users, and employees - making those customers successful is priority #1. Join our team and help us show our customers how to use our solutions to achieve goals that weren't possible before Stonly!

Customer success at Stonly directly grows our revenue, so your work is at the center of our strategy. You’ll form a key part of our sales offer and become a product and customer expert who helps customers adopt and use Stonly. You'll get to consult with businesses to help them make their own customers and employees more successful by using Stonly and, along with a strong team of customer success pros, you'll make sure Stonly is known as a world-class leader in customer success!

At Stonly, you’ll have autonomy and the ability to really serve the customer better, but enough team collaboration and traction to learn, grow, and win, together. Join a team that cares about our customer, our growth, our ethics and your career and success.

What You’ll Do

  • Work directly with our founders and our CEO to grow our business and relationships with some of the top French companies and governments
  • Help new customers learn about our solutions, become excited about adopting Stonly, and see success that leads them to become happy, active customers
  • Guide customers through platform configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals
  • Help us understand how we can make product improvements and new content resources to help trial users and customers be more successful
  • Drive expansion and continued success – monitor the health of Stonly accounts and ensure they are growing
  • Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly

Skills and Experience

  • Empathy - A track record of going above and beyond to serve customers and an ability to understand their goals
  • Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions
  • Excellent communication skills and can succinctly explain technical concepts
  • Writing and creating – the ability to create resources (Stonly guides, screencasts, videos, and presentations) to help us perform customer success more and more efficiently
  • Experience in a customer support, success, sales development or consultative selling role with proven results as a high-performer at a SaaS or other relevant company

Working at Stonly

  • Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better.
  • Equity options (BSPCE) are part of the compensation package
  • Partial or full remote are possible
  • Comfortable office at Station F, and great lunch at La Felicita
  • Training budget
  • Excellent healthcare coverage (Alan Blue)
  • Tickets Restaurants (Swile card)
  • Flat structure