Customer Success Associate

The opportunity 

Stonly (stonly.com) is a platform for guiding customers, users, and employees - making those customers successful is priority #1. Join our team and help us show our customers how to use our solutions to achieve goals that weren't possible before Stonly!

Customer success at Stony Contributes directly to revenue growth, so your work is at the center of our strategy. You’ll form a key part of our sales offer and become a product and customer expert who helps customers adopt and use Stonly. You'll get to consult with businesses to help them make their own customers and employees more successful by using Stonly and, along with a strong team of customer success pros, you'll make sure Stonly is known as a world-class leader in customer success!

At Stonly, you’ll have autonomy and the ability to really serve the customer better, but enough team collaboration and traction to learn, grow, and win, together. Join a team that cares about our customer, our growth, our ethics and your career and success.

This is a great opportunity to start or develop your career in Customer Success. We are looking for people who are passionate about providing best in class customer experience and who are looking to grow and develop their skills.

Responsibilities

As a Customer Success Associate, you will:

• Be the founding member of our newly created team (Customer Success On Demand) working to support our SMB customer base
• Help new customers learn about our solutions, become excited about adopting Stonly, and see success that leads them to become happy, active customers
• Guide customers through platform configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals
• Help us understand how we can make product improvements and new content resources to help trial users and customers be more successful
• Drive continued success – monitor the health of Stonly accounts and ensure they are growing
• Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly

Skills and Experience

• Empathy - A track record of going above and beyond to serve customers and an ability to understand their goals
• Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions
• Excellent communication skills and can succinctly explain technical concepts
• Writing and creating – the ability to create resources (Stonly guides, screencasts, videos, and presentations) to help us perform customer success more and more efficiently
• Customer First Mindset - Customer excellence is a priority for us, as is being a trusted advisor. The ability to make customers feel at ease knowing that they are in the hands of experts is critical to success
• Experience in a customer support, success, sales development or consultative selling role with proven results as a high-performer at a SaaS or other relevant company

Working at Stonly

• Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better.
• Equity options (BSPCE) are part of the compensation package
• Healthcare coverage
• Training budget
• Flat structure