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Customer Success

The opportunity

Join Stonly (stonly.com) and help our head of revenue and growing marketing & sales teams win and retain more happy businesses onto our platform. You’ll introduce Stonly to trial users by giving demos, providing resources, and communicating the right messages to increase the number of really successful trials we complete. You’ll become a product and customer expert who is able to help customers adopt and use Stonly while understanding how Stonly’s interactive guide platform can help them provide outstanding self-serve support, onboard new customers, and offer training to their teams. Finally, you’ll offer continuous training to Stonly customers to help us retain them and to make sure Stonly is known as a world-class leader in customer success.

Get in at just the right moment - you’ll have autonomy and the ability to really serve the prospect and customer better, but enough guidance and traction to be and feel supported. Join a team that cares about our customer, the health and growth of our business, our ethics and your career and success.

Responsibilities

  • Help new users and prospects learn about our solutions, become excited about adopting Stonly, and conduct successful trials that lead them to become happy, active customers

  • Guide customers through account configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals

  • Help us understand how we can make product improvements and new content resources to help leads and customers be more successful

  • Drive expansion and continued success – monitor the health of Stonly accounts and ensure they are growing successfully

  • Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly

Skills and Experience

  • Empathy - A track record of going above and beyond to serve customers and an ability to understand their goals

  • Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions

  • Excellent communication skills and can succinctly explain technical concepts

  • Writing and creating – the ability to create resources (Stonlies, screencasts, videos, articles, presentations) to help us perform customer success more and more efficiently

  • Experience in a customer support, success, sales development or consultative selling role with proven results as a high-performer at a SaaS or other relevant company

Working at Stonly

  • Based in New York City or remote in the US, only

  • Healthcare and benefits provided

  • Equity options are part of the compensation package

  • Must have permanent US residency or citizenship

About Stonly

Stonly is a new software platform solving the universal need for businesses and publishers to teach their audiences and users more effectively. Our market includes customer support & success teams, product managers & marketers, “how-to” writers and more. Stonly empowers these content creators to generate interactive, step-by-step guides that can be embedded anywhere.

As a funded startup based in Paris, Kraków, and New York City, Stonly is growing its go-to-market team – marketing, success, sales, growth – with top talent.

We are on our way to helping millions of people become more successful with the products and services they use everyday and we’d like to have you join us!