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Customer Success Manager

The opportunity

Join Stonly (stonly.com) and help our head of revenue and growing marketing & sales teams win and retain more happy businesses onto our platform. Help our customers see amazing success by using Stonly to create better help content and provide an outstanding, guided support experience. Take that same feeling of success and help prospects understand how Stonly works and envision their success using our software. Get in at just the right moment - autonomy and the ability to really serve the prospect and customer better, but enough guidance and traction to be and feel supported. Join a team that cares about our customer, the health and growth of our business, our ethics and your career and success.

Responsibilities

  • Guide customers through account configuration and activation – ensure new accounts are set up for success. Help them understand the product and its fit to their role/company and deploy it successfully to meet their goals

  • Inbound prospect consultation – just like you make new customers successful, help new prospects learn about our solutions and become excited about adopting Stonly

  • Drive expansion and continued success – monitor the health of Stonly accounts and ensure they are growing successfully

  • Help us understand how we can make product improvements and new content resources to help customers be more successful

  • Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly

Skills and Experience

  • Empathy - A track record of going above and beyond to serve customers and an ability to understand their goals

  • Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions

  • Excellent communication skills and can succinctly explain technical concepts

  • Writing and creating – the ability to create resources (Stonlies, screencasts, videos, articles, presentations) to help us perform customer success more and more efficiently

  • Experience in a Customer Support, Success or consultative selling role with proven results as a high-performer at a SaaS or other relevant company

Working at Stonly

  • Based in New York City

  • Healthcare and benefits provided

  • Equity options are part of the compensation package

  • Must have permanent US residency or citizenship

About Stonly

Stonly is a new software platform solving the universal need for businesses and publishers to teach their audiences and users more effectively. Our market includes customer support & success teams, product managers & marketers, “how-to” writers and more. Stonly empowers these content creators to generate interactive, step-by-step guides that can be embedded anywhere.

As a funded startup based in Paris, Krakow and New York City, Stonly is growing its go-to-market team – marketing, success, sales, growth – with top talent.

We are on our way to helping millions of people become more successful with the products and services they use everyday and we’d like to have you join us!