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Account Manager, Strategic Accounts

About us

Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively.

Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code.

Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more.

We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand.

The opportunity 

Stonly (stonly.com) is a platform for guiding customers, users, and employees - making those customers successful is priority #1. Join our team and help us show our customers how to use our solutions to achieve goals that weren't possible before Stonly!

Account Management at Stonly owns one of our critical revenue strategies, so your work is at the center of our company goals. You will work directly with founders and our CEO to grow revenue and relationships at our most valued enterprise customers. We’ll help you deploy your skills to become a Stonly customer and product expert who helps customers adopt and use Stonly to achieve goals throughout their organizations. You'll get to consult with businesses to help them make their own customers and employees more successful by using Stonly and, along with a strong team of customer success pros, you'll make sure Stonly is known as experts in self-serve solutions for the enterprise!

At Stonly, you’ll have autonomy and the ability to really serve the customer better, but enough team collaboration and traction to learn, grow, and win together. Join a team that cares about our customer, our growth, our ethics and your career and success.

Responsibilities

As an Account Manager, you will:

  • Work with our existing enterprise customers and help them use Stonly as a critical solution across their organization
  • Consistently seek new sales opportunities through customer research, account planning, and prospecting
  • Build relationships with decision-makers in customer organizations to assess their needs and provide relevant products and strategies
  • Build and execute enterprise sales plans for assigned target accounts
  • Manage renewal and upsell cycles and lead negotiations to retain and grow business
  • Proactively engage internal resources to ensure that you meet each of your goals
  • Quickly develop expertise in Stonly solutions and how they apply to our ideal customers. Help them learn the platform and possibilities, become excited about adopting Stonly, and see success that leads them to become happy, active customers
  • Understand customers’ organizations, key stakeholders, and business needs and continually suggest ways to help them reach their goals with Stonly solutions throughout
  • Drive expansion, renewals, and upgrades to achieve net revenue retention goals and monitor the health of your Stonly accounts and ensure they are growing
  • Solicit customer feedback and improve the whole company’s understanding of our customers, their needs and how they successfully use Stonly

Skills and Experience

  • Empathy - A drive to go above and beyond to serve customers and an ability to understand their goals
  • Experience in strategic account planning and understanding large organizations and paths to success within them
  • Quota-carrying enterprise sales or revenue generating upsell/expansion experience and a track record of over-performing in these areas
  • Accountable and tenacious - a proactive, commercial mindset to always think about how we can grow/retain this client
  • Confident presenter of strategic recommendations, solutions expertise, and technical product concepts
  • Strong technical acumen with the ability to learn our product and quickly analyze customer problems to identify Stonly solutions
  • Experience using CRM tools (Salesforce preferred) for pipeline and account management
  • Native French and excellent English fluency

Working at Stonly

  • Values: At Stonly, we care deeply about our customers, the growth of our business, our core values and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better.
  • Equity options (BSPCE) are part of the compensation package
  • Partial or full remote are possible
  • Comfortable office at Station F, and great lunch at La Felicita
  • Training budget
  • Excellent healthcare coverage (Alan Blue)
  • Tickets Restaurants (Swile card)
  • Flat structure