Introduction

This document outlines the email management way of working best practices for Salesforce Service Cloud with regards to Nespresso Omni Project.

1. Email Template Management
  • Create Template
  • Template Access
  • Insert Rich Content
  • Insert Call to Actions
  • Insert Links
  • Insert Social Media Links

2. CRC Email Response Management

  • Attach MultiMedia Files
  • Insert/Attach Knowledge Article Content
  • Insert Merge Fields
  • Multi Language Spell/Grammar Checking

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