OPEN

Refund tickets in open status are still pending action by either the merchant, banking partner or Bhutan Payments.

REQUESTED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User) and is now pending review from either the Merchant Owner or the Merchant Admin.
MERCHANT APPROVED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User), was approved by either the Merchant Owner or the Merchant Admin, and is now pending review by our banking partner.
BANK APPROVED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User), is was approved by either the Merchant Owner or the Merchant Admin (or auto-approved if no action was taken by the Merchant Owner or Admin within 7 days from the date that the request was initiated), was approved by our banking partner, and is now pending review by Bhutan Payments.

CLOSED

Refund tickets in closed status do not require action by any party and have either resulted in the customer being refunded for the requested amount or not.

MERCHANT DECLINED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User) and was declined by either the Merchant Owner or the Merchant Admin.
BANK DENIED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User), was approved (or auto-approved) by either the Merchant Owner or the Merchant Admin, and was declined by our banking partner.
REFUNDED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User), was approved (or auto-approved) by either the Merchant Owner or the Merchant Admin, was approved by our banking partner, and was refunded to the customer.
NOT REFUNDED: A request for a full or partial refund of an invoice in DISBURSED status that was initiated by a merchant user (Owner, Admin or User), was approved (or auto-approved) by either the Merchant Owner or the Merchant Admin, was approved by our banking partner, and was then declined by Bhutan Payments.

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